We often take talking for granted, but the way we talk in business matters to business. Whether we’re interviewing for a job, negotiating a contract, explaining product business to a customer, or managing a tense conflict, it’s not only what we say but how we sound to others that can make the difference between successful and unsuccessful outcomes.
When you talk, consider the following:
1. Do you use filler words like ‘um’, ‘uh’, ‘you know’, and ‘like’?
If so, this may make you sound unsure.
2. Do you talk way too fast?
If so, this can lead others to conclude that you’re nervous.
3. Does your voice sound rough?
If so, this may make you sound aggressive.
4. Do erratic pauses interfere with a smooth sound to the way you talk?
If so, this may distract the listener from your message.
5. Do you sometimes search for just the right words and instead settle for generic terms?
If so, this can make you sound unprepared or cause others to question your competence.
Depending on how you answered these questions, the way you talk when conducting business may not be serving your best interests or the best interests of your company. You can do something about learning to talk more effectively.
Speech language pathologists, also known as speech therapists, are highly trained professionals that help people speak more clearly and with greater confidence. If you would like to improve the way you talk, consider contacting a speech language pathologist who works with professionals on these type of communication issues.
As companies and individuals seek resources for enhancing business communication skills for both native and non-native English speakers, Corporate Speech Pathologists are emerging as an exceptional, effective resource. Corporate Speech Pathologists (also called Corporate Speech Trainers) can help improve communication skills. Online Speech Services is a member of CORSPAN, a global organization of communication specialists dedicated to effective communication.